The system is very flexible and has been used by customers for many varying problems that they were trying to solve. This page contains just three case studies of the many implementations we have completed.
This customer had a range of software products and needed to direct the call to the correct team based on which product the caller was interested in. This is the most common requirement of a telephone ivr system with the system giving a list of options or departments. If no one was available to answer the caller could leave a message on voicemail. The message is saved a WAV file and emailed to the appropriate team.
A kitchen company wanted an telephone ivr system to route calls differently depending on the choice the caller made.. They wanted a greeting that prompted trade callers to press 1 and for new customers to press 2. Option 1 routed calls to the landline in the office that dealt with trade accounts. Option 2 routed to the mobile for the sales person who is building up their retail trade.
All the greetings were recorded and the telephone ivr system configured within 24 hours. Their main office number was diverted to our telephone ivr system and we up and running.
A fire alarm system company needed to have an engineer on call out of hours, but needed to be able to change the mobile number depending who was on call. We provided them with the ivr system so calls would go to their office during the day but the caller would hear a greeting out of hours. The greeting explained gave the caller the choice of leaving a message, or if the call was urgent they could be transferred to the on call engineer.
In addition to recording the greeting and configuring the ivr system we also provided a simple web interface for them to change where the out of hours options was routed to depending on which engineer was on call.
Please give us a call to discuss your requirements. We can advise you on the best type of configuration and greetings to ensure it is simple and clear for the caller.
Please call us to discuss your telephone ivr system requirements
0207 11 11 085
To discuss your requirements please call Ian or Clare on
Office Answers has been operating for over six years and provides telephone answering and virtual office solutions to small businesses.
We have built the business by offering a friendly and professional service to companies with less than 5 employees.
We deal with the sort of people who want a solution without the hassle of buying, installing, and understanding a new technical system.
If this sounds like you please give us a call.
Review added by:
Mix UK Ltd
February 15th, 2012 9:20 am
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